FAQs

• What are the construction working hours?

  Construction work, including earthworks and heavy machinery, will take place during normal work hours between 7:30am and 6pm. Some low-impact activities (like site inspections), may occasionally happen outside standard hours. These activities are carefully monitored to ensure they meet strict noise limits and won't disturb the community. Please contact our team if you have any queries.

• What sound management measures are in place during construction?

  Construction Noise is controlled following Auckland Council standards, with a limit of 70dB LAeq during normal working hours (7:30am-6pm). Advance notice is given for activities that might surpass normal noise levels, such as pile driving or crane operations. Please contact our team if you have any queries.

• How is dust and air quality controlled during construction?

  Dust suppression measures include regularly water-spraying active work areas and use of FODS Trackout Control Maps for trucks leaving the site. Work activities are adjusted during high-wind periods to minimise dust dispersal. Please contact our team if you have any queries.

• When are the key construction milestones?

  Major progress phases include:

  ●     January 2026: Expected completion of earthworks and civil works.

  ●     Mid-2026: Public vesting of Upper Loop Road (Furlong Avenue).

  ●     Mid-2026: First residents move into The Hill homes.

  ●     Mid-2027: Completion of the Belvedere apartment building.

  Note: Timelines may vary due to weather conditions, consent requirements, or unforeseen circumstances. Updates are communicated through our monthly newsletter and this webpage.

• How will construction traffic affect local roads?

  Construction vehicles use designated routes to minimise the impact on residential streets.

• Will I still be able to access my property?

  Property access remains available throughout construction. When work requires temporary access adjustments, such as driveway modifications, alternative arrangements will be made and residents will be given 48 hours' advance notice. We are committed to collaborating directly with property owners to reduce any inconvenience.

• How are utility disruptions managed?

  Planned utility work requiring water, power, or internet disruptions is coordinated with service providers well in advance. Affected residents receive at least 48 hours' notice for planned disruptions, including expected duration and any alternative arrangements. Emergency utility issues are addressed immediately, with temporary services provided where feasible.

• How do I get regular updates about construction activities?

  Stay informed through our multiple channels:

  • Regular Community Liaison Group meetings. 
  • Monthly newsletter (by joining the Community Liaison Group mailing list).
  • This webpage.
  • Direct contact with our Community Liaison Representative.
  • Text alerts for significant activities affecting your area (opt-in registration available).
• How do I share feedback or raise concerns about construction activities?

  Contact our Community Liaison Representative at thehill@frl.co.nz. All inquiries receive responses within 24 hours. Feedback is logged and reviewed weekly with our construction team to continuously improve our community engagement practices.

• What if I have urgent construction-related concerns outside business hours?

  For immediate safety emergencies, call 111. For urgent non-safety construction issues outside business hours, contact Auckland Council's 24/7 service on (09) 301-0101. For non-urgent matters, email thehill@frl.co.nz.

• What improvements will benefit existing residents?

  Infrastructure upgrades being delivered include:

  • New connections through the area, providing new walking routes, making it easier and safer to get around on foot or bike.
  • New public green spaces and accessible walkways, providing places to relax.
  • Opening up the views along Ladies Mile, creating a more attractive and enjoyable streetscape.
  • Upgraded utility infrastructure, ensuring more reliable essential services.
  • New bus stop, improving access to public transport.
  • Upgrades to traffic lights, creating safer travel.
  • Separation of stormwater from the wastewater network, reducing flooding risk and improving water quality.
• What sustainable construction practices are being used?

  The Hill incorporates a range of environmentally responsible practices, including:

  • Raingardens and swales are used to naturally collect and treat stormwater on-site, which is then reused for racetrack irrigation.
  • Native biodiversity is protected and enhanced through habitat creation initiatives.
  • Construction waste is reduced through careful planning, with materials recycled wherever possible to limit landfill impact.
  • Preference is given to lower-carbon and locally sourced materials where feasible.